INFORMATION FOR PARTICIPANTS

• For logistical and safety reasons on our buses we do not accept mobility scooters/ wheelchairs (electric or not) that customers can not load in the bus independently
• On our couches pets are not allowed
• Unaccompanied minors may not participate in our excursions
• All vehicles are equipped with air conditioning, used in accordance with current regulations
• Seats are personal. They will be assigned by your guide and cannot be exchanged with others
• It is not possible to reserve a specific seat on the bus
• Comfortable clothing and a jacket are recommended for the Dolomites excursion regardless of the weather.
• For the evening in the Arena di Verona comfortable clothing is required (no shorts and/or vest)
• Coaches may be slightly delayed at your pick-up. Please stay at the same place. If the delay becomes significant you will be notified by text message or mobile phone call.
• You must provide an active mobile phone number when booking, so that we can contact you in case of need.
• Return times from excursions and break times in the various tourist centres are purely indicative. These may vary depending on various factors, including traffic or weather.
• Cancellation policy: Booked excursions can be cancelled free of charge up to 24 hours prior to the start of the excursion, apart from tickets for the Verona Arena which are non-refundable. The travel agency also reserves the right to change the itinerary of an excursion at any time due to unforeseen circumstancies such as traffic or weather conditions.